How do I display media to our guests?

Showing photos and videos on a large monitor or TV can increase guest engagement and satisfaction.

Guests love to see their photos displayed after their experience - this is a great time to encourage your guests to share their photos socially with your hashtags or can lead to more sales if you are selling photos.

Equipment for your Viewing Location

Photo Viewing Display as a Dual Monitor 

Select and deliver the photos and videos while your guests view the photos and videos.

Setup your Photo Viewing Display to be a Dual Monitor 

After setting up or installing your TV monitor:

  • Turn on the TV
  • Connect the TV to the computer using the HDMI cable
  • Set the computer up for Dual-Monitor
    • Windows
      • Press the Windows logo key + P on your keyboard
      • Select Extend
    • Mac
      • Connect and turn on your additional display
      • From the Apple menu, choose System Preferences
      • Choose Displays
      • Click the Arrangement tab
      • Do not select the Mirror Displays checkbox

Choosing a Photo Viewing Location

Assess your check-in or retail space for an area where you would like guests to view their photos.

Position the TV:

  • Where guests will see it as they enter and exit
  • Near the check-in counter for staff to direct the guest's attention towards it and answer questions
  • Near your POS area if you are selling photos
  • Where it doesn’t block the flow of movement
  • Near the computer, that will be used to display the photos
  • Near electrical outlets

Photo and Video Display Examples

Near Merchandise

In these examples, you can see the TVs are placed near some of their T-shirts or beverage products that are being sold. This can help direct the guest's attention to the photos and merchandise for sale.

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Small Spaces

In these examples, it is a tiny space and guests don’t return to view their photos afterwards. It is okay that it is directly above the check-in computer because it won’t affect the flow of guests, but it can still be referenced when the staff are describing the photo solution during the check-in process.

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In this example, the TV had to be placed a little further away from the desk. In its current position, a group of guests could check in while another group was viewing their photos. It was still close enough for staff to be able to direct the guest's attention if needed.

Swivel Mount Example

In this example, the TV is inside for staff to reference during the check-in process. Then when the guests return from the tour the staff swivel it outside with a slideshow of their media playing. 

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Video

Watch this video for more insights and tips