You can search for past guests based on a number of different criteria.
It's quite common to want to find past guests based on various filters. For example:
- Find a guest with a particular email address or phone number.
- Find guests who have generated referral leads by sharing their photos and videos.
- If you're selling photos you might want to find guests who purchased on-site or at-home.
- Guests where their delivery is in various states like delivered, retrying, bounced.
Once you've found the guest(s) you're looking for you can then take action on them:
- Edit their email address or phone number to fix incorrect information.
- View the delivery history for a guest.
- Send messages to one or more guests.
In Fotaflo all of these actions are performed on the Guests page.
The available filters and options will depend on your Fotaflo subscription plan and whether you are selling or giving away photos.
|Sorted by||Referral leads (default)||Sort guests by who has generated the most referral leads by sharing their photos and videos.|
|Date created||Sort guests by the most recently created.|
|Date & time range||Date picker||
Choose from a number of common date filters, or enter your own custom date and time range.
|Created in time range (default)||Guests that were created within the selected date and time range.|
|Active in time range||Guests who visited their album within the selected date and time range.|
|Code, email, phone||Text field||Enter an entire or partial album code, email address, or phone number and display all guests with matching details.|
|All (default)||Guests for all delivery types.|
|All purchases||Guests who purchased photos whether on-site or at-home.|
|On-site purchases||Guests who purchased on-site, whether before, after their activity or during the booking process.|
|At-home purchases||Guests who purchased their photos and videos from the photo-viewing portal.|
|Preview||Guests who received watermarked photos and videos with the option to purchase from home. This only includes guests who didn't end up purchasing their photos and videos.|
|Giveaway||Guests who received free photos and videos.|
|Status||All (default)||Guests with any status.|
|Never delivered||Guests without a confirmed delivery of their photos and videos.|
|Delivering||Guests with a delivery in progress.|
|Retrying||Guests with a delivery that will be retried.|
|Delivered||Guests with a confirmed delivery.|
|Never visited||Guests with a confirmed delivery who have never visited their album.|
|Visited||Guests with a confirmed delivery who have visited their album.|
|Error||Guests where a problem occurred delivering their album such as a temporary bounce (e.g. mailbox is full).|
|Bounced||Guests where a delivery was returned as a permanent bounce. It is most likely the email address is incorrect.|
|Spam report||Guests who reported a delivery or spam.|
|Unsubscribed||Guests who unsubscribed from photo delivery notifications.|
|Referral leads||Greater than or equal to||Show guests who have generated at least the selected number of referral leads.|
|Equal to||Show guests who have generated exactly the selected number of referral leads.|
|Less than or equal to||Show guests who generated the selected number of referral leads or fewer.|